In this episode, Skip Cohen and Chamira Young dive deep into a discussion about customer service with expert Shep Hyken.
We discuss in detail:
- how to stand out with our photography clients
- making every moment count
- building loyalty
- the combination of customer service + a great product
- the expectations of the customer
- cultivating customers for life
- the process of operating beyond our own personal assumptions as photographers
- identifying every single touch point with our clients
- "Moments of truth"
- the "F-bomb" of customer service
- mediocrity as an enemy
- creating moments of magic
- tips for actually being effective on social media
- responding to personal complaints on social media
You can find Shep at:
- Hyken.com - His free newsletter to get tips on customer service
- ShepTV.com - His YouTube Channel with 500+ videos
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Have suggestions on future topics you want us to cover? Email us:
- Skip Cohen: firstname.lastname@example.org - Skip Cohen University
- Chamira Young: email@example.com
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